Need help?
Frequently Asked Questions
Orders
Can I change an item in my order after I have placed it?
Please contact us with an email info@azulrealesate.com ASAP and we will do everything possible to help you.
How to track my order delivery?
Once your order is dispatched you will receive a shipping confirmation with a tracking number to see the delivery process at any moment.Order tracking
What is the cost in other currency?
The exact amount charged in other currencies may vary depending on your bank’s exchange rate, as payments on our website are processed in EUR.
Can I return my order, if it won't suit?
You can return the item that didn’t fit within 30 days of receiving the order, provided that you have preserved its original condition, packaging, labels, and the item shows no signs of wear.
Please contact us via email at info@azulrealesate.com.
We will get in touch with you shortly and provide detailed information about the return process.
Please note that the costs of return shipping for exchanges and returns are covered by the customer.View return and exchange policy
How can I make an exchange?
In order to proceed with an exchange, please get in touch with us via an email – info@azulrealesate.com.
Can i cancel my order?
Yes, you may cancel your order before processing begins.
An order is considered to have entered processing once it has been prepared for shipment or transferred to a third-party shipping carrier. After processing has begun, orders can no longer be canceled and must follow our Return & Exchange Policy.
If your order has already been shipped, cancellation is no longer possible.
If you have questions or need assistance, please contact us at info@azulrealesate.com.
Have you received my return?
Once your return is received and inspected, we’ll get in touch with you immediately.
Can I return a part of the order?
You can return or exchange the full order or part of the order within 30 days upon arrival in its original state: unwashed, unworn with all tags and seals.
Do you have a gift wrapping?
We are happy to let you know that all our orders are being shipped out in a special branded bags with a handwritten postcard.
If you want us to write a special words to your precious ones, please contact us via an email info@azulrealesate.com.
Payment
Why did my payment fail?
Payment failures can happen for several common reasons, including:
Incorrect or incomplete billing information
Insufficient funds or card limit restrictions
Bank or card issuer security checks
Payment gateway or network issues
If your payment was unsuccessful, please double-check your billing details and try again, or use a different payment method.
I was charged but did not receive an order confirmation. What should I do?
If you believe your payment went through but you did not receive an order confirmation email, please contact us at info@azulrealesate.com with the following details:
Your full name
The email address used at checkout
The amount charged and payment method
Our team will verify the transaction and assist you promptly.
Can I try the payment again?
Yes. If a payment attempt fails, you may safely try again.
Multiple failed attempts will not result in duplicate charges.
If you notice a pending charge on your account, it will usually be released automatically by your bank within 3–5 business days.
Why was my order automatically canceled after payment?
Orders may be automatically canceled due to payment authorization failures, incomplete verification, or suspected fraudulent activity.
If your order was canceled and you believe this was an error, please contact us at info@azulrealesate.com for assistance.
Delivery
What countries do you ship to?
We currently ship to countries and regions within Europe only.
What is the estimated delivery time to my country?
Delivery times may vary depending on your location within Europe, the shipping method selected at checkout, carrier availability, and other delivery-related factors.
Orders are typically processed within 1–4 business days after payment confirmation. During peak seasons, holidays, promotional periods, or periods of high order volume, processing times may be extended.
Estimated delivery time after shipment:
-
Standard Shipping: Estimated delivery is usually within 10–18 business days after shipment.
- Expedited Delivery: If expedited delivery is available for your location, the estimated delivery time and any applicable shipping fee will be displayed at checkout.
Please note that delivery times are estimates and are not guaranteed. Weather conditions, customs checks, seasonal demand, incorrect address information, local delivery restrictions, or carrier-related factors may cause delays.
For more details about shipping destinations, shipping fees, estimated delivery times, taxes, duties, and possible delays, please refer to our Shipping Policy.
Do I need to pay any additional taxes or fees?
CONTACT US
How can I contact your customer service?
You can get in touch with us via an email info@azulrealesate.com and we will be happy to help you ASAP.
How can I contact your PR department?
You can get in touch with our PR department via an email info@azulrealesate.com.