FAQs

1. Where do you ship?

We currently ship to customers in Europe and other supported destinations. Shipping availability may vary depending on your location. For complete details, please see our Shipping Policy.

2. How long does order processing take?

Orders are typically processed within 1–4 business days after payment confirmation. Processing times may be slightly longer during holidays, promotional periods, or high order volumes.

3. How long does shipping take?

Shipping times depend on your delivery location and begin after your order has been processed and shipped.

Estimated delivery times are:

  • Europe: approximately 7–14 business days after shipment
  • Other supported destinations: delivery times may vary depending on location

Delivery times are estimates and may be affected by carrier delays, weather conditions, customs procedures, holidays, or other circumstances outside our control.

For more details, please review our Shipping Policy .

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can track your order through our order tracking page or the carrier's tracking system.

5. Can I cancel my order?

Cancellation requests can only be accepted before your order enters the processing stage.

Once an order has entered processing or has been shipped, it can no longer be cancelled and must follow our return procedure.

For more information, please review our Cancellation Policy .

6. What is your return policy?

We accept eligible returns within 30 days after delivery.

Items must be unused, unworn, unwashed, and returned in original condition with tags and packaging included.

Please review our Return & Exchange Policy for complete details.

7. When will I receive my refund?

Once a returned item has been received and inspected, approved refunds are normally processed within 7 business days.

Refunds are issued to the original payment method used during checkout.

8. Who pays for return shipping?

Return shipping costs depend on the reason for the return.

If the return is caused by a defective, damaged, or incorrect item, we will review the issue and provide appropriate assistance.

For personal preference returns, such as incorrect size selection or change of mind, return shipping costs may be the customer's responsibility.

9. What should I do if my item arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

Please provide your order number, a description of the issue, and photos of the product and packaging so we can assist you.

10. What payment methods do you accept?

We accept secure payments through trusted payment providers, including Stripe.

Available payment methods may vary depending on your location and checkout options.

11. Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers such as Stripe.

We do not store your complete credit card number, security code, or full payment credentials on our servers.

For more information, please see our Privacy Policy .

12. Do you store my payment information?

No. We do not store complete payment card details.

Payment information is securely processed by third-party payment providers according to their own security standards.

13. Will I need to pay customs duties or taxes?

Any applicable taxes, duties, or additional charges depend on the destination and shipping method.

If additional charges apply, relevant information will be displayed according to checkout details and applicable regulations.

14. What happens if my package is delayed or lost?

If your package is delayed or appears to be lost, please contact our customer support team.

We will assist by reviewing tracking information and working with the relevant shipping carrier where possible.

15. Do you offer free shipping?

Yes. Orders of €50 or more qualify for free standard shipping. Orders under €50 are charged a flat shipping fee of €6. The applicable shipping cost is shown at checkout.

16. How can I contact customer support?

You can contact our support team through our contact page or by emailing us directly at:

privacy@azulrealesate.com

17. How do you protect my personal information?

We use reasonable security measures to protect your personal information and handle your data according to applicable privacy requirements.

For full details, please read our Privacy Policy .

18. Where can I read your full policies?

You can review our complete policies here: